Refund policy
Return & Refund Policy
We want you to feel confident using Avero Hair Care products. That’s why we offer a simple and risk-free 60-day money-back guarantee.
60-Day Satisfaction Guarantee
We believe in our products, but we understand that results may vary from person to person.
If you have used your Avero Hair Care product consistently for 60 days and are not satisfied with the results, you may request a full refund.
To qualify:
• Use the product as directed for a full 60 days
• Provide your order number
• Email us at info@averohaircare.com with a short explanation of your experience
We use customer feedback to continue improving our products.
This guarantee applies to your first purchase only.
Returns for Unused Items
If you purchased a product but have not opened or used it, you may return it within 60 days of delivery.
To be eligible:
• The item must be unused
• The item must be unopened
• The item must be in its original packaging
• The item must be in the same condition you received it
To start a return, contact us at:
Our support team will respond within 48 hours with further instructions.
Customers are responsible for return shipping costs.
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at:
We will review the issue and resolve it as quickly as possible.
Exchanges
The fastest way to get a replacement is to return your item and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5 business days.
Please note that banks or payment providers may take additional time to process the refund.
If you have not received your refund after this period, please contact us at: